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Use this app when you need to find, update, or respond to contacts, conversations, tickets, and companies in Intercom.

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Configuration

Before you configure this step, connect Intercom in Integrations for your workspace using the sign-in flow. If no active connection is available, the step shows a warning with a link to Integrations instead of the account selector.

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Arguments form

When you select an action, the Arguments section renders a form driven by the action’s input schema. Fields that refer to existing records include dropdown pickers. Switch to the Raw JSON tab when you prefer to write the full arguments object by hand. Changes in either tab stay in sync.

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Common actions

Destructive actions, such as deleting records, are not available in the workflow action picker.

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Output

This step stores the Intercom response as the step output. The shape of the response depends on the action. Use the full output reference in later steps:

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Example

  1. Open Integrations and connect Intercom if you have not already done that.
  2. Add an Intercom step to your workflow.
  3. Select a connected account in Authentication.
  4. Choose Get contact in Action.
  5. Fill in the required fields. Use Insert Variable to reference an earlier step’s output for any field value.
  6. Click Run in the step header to test the action, then review the returned payload in Output.

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Use cases

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Reply to a customer

  1. Search conversations
  2. Get conversation
  3. Reply to conversation

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Create a support ticket

  1. Search contacts
  2. Create ticket
  3. Update ticket

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Organize a contact

  1. Get contact
  2. Attach contact to company
  3. Tag contact

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Notes

  • This step depends on a connected Intercom integration in your workspace.
  • The workflow action picker shows a curated set of actions. Agents with the Intercom tool can use more of them.
  • The sign-in screen may show third-party authorization branding.

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Using Intercom as an Agent Tool

You can also add Intercom as a tool in the Agent Editor. Open the agent, click Add tool, and select Intercom. In the tool settings panel, choose the connected account the agent should use. The agent calls Intercom actions when they are relevant to the conversation. See also: Integrations, Creating and Editing, and Testing and Iteration