Billing

Use Billing when you need to review your Fetch Hive plan, check credits, confirm upcoming billing dates, or look up past invoices. This page also shows cancellation state and the current account deletion support path. Only account owners and admins can open Billing. Members do not see this page in Settings.

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Overview

The billing page centers on your active subscription, usage, and invoices. Depending on the state of your account, it can also show trial information, scheduled cancellation or downgrade messaging, and a way to reactivate a pending cancellation. This page is best for reviewing billing status. It is not the place to manage provider credentials for personal model usage.

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How do I review my plan and credit usage?

Open Settings in the sidebar, then click Billing. Review the subscription card to see your current plan and included credits. Recurring plans also show the next billing or cancellation date. If a promotion code discount applies, the next bill amount reflects the current preview. Lifetime plans do not show a next bill amount or next billing date because there is no recurring charge. Check the credit usage section to understand how much of the current credit allocation you have already used. In logs and analytics, Fetch Hive shows the platform portion as Estimated task credit cost. That estimate is based on your included plan tasks or purchased top-up tasks and is separate from hosted LLM wallet charges. Metered tools such as search and scrape also show Service cost (what the provider charged) and Service fee (6%). Those two figures explain how the task-credit charge was derived. They are not extra charges on top of the tasks, and they are a different 6% from the Hosted LLM Wallet top-up fee below. If the workspace is in a trial state, the page also shows trial-specific plan details.

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How do Hosted LLM wallet top-ups work?

Choose a wallet-credit pack from Hosted LLM Wallet. Checkout shows the wallet credit, a service fee, and the total before payment. The current default fee is 6%, with an $0.80 minimum. The fee is non-refundable and covers provider accounts, consolidated billing, payment processing, provider funding, and operational risk. When the minimum applies, checkout says so explicitly. You can Edit the wallet credit in checkout and enter any whole-dollar amount from $10** to **$999,999. Saving refreshes the fee and total from the server. If the amount differs from the selected pack, checkout switches to a custom purchase identity; restoring the pack amount restores the original pack name. The purchased wallet credit never expires. Hosted model, native search, audio, and image usage is then deducted at the recorded provider cost with no per-call markup. Historical logs can still show a clearly labelled legacy markup from usage recorded before pass-through pricing.

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How do I cancel or reactivate a plan?

If your plan can be cancelled from the current state, use Cancel plan from the billing page. Enter a cancellation reason if you want to include one, then confirm the action. If the page later shows a pending cancellation state, use Reactivate to keep the subscription active. Fetch Hive also surfaces alert banners when a downgrade or cancellation has already been scheduled.

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How do I review invoices?

Scroll to Invoices on the billing page. Use the table to review invoice date, type, status, and amount. If a row includes a PDF link, open it from the same table when you need the invoice document itself.

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Why are my first two runs Free?

When you first sign up, Fetch Hive runs an example workflow and an example agent so you can see a real result and a real cost. Those two runs are on us: they do not use your task allowance or Hosted LLM wallet. Logs still show the service cost they would have billed. Open a run and you’ll see a Free badge next to the cost. Later runs in the same workspace are billed normally against your plan.

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How do I activate an AppSumo lifetime deal?

If you purchased Fetch Hive on AppSumo, activate the license from the AppSumo purchase page, then confirm it on Activate my AppSumo license. Only the account owner can complete activation. See AppSumo lifetime deal for the full steps.

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How do I delete my account?

Open the Delete Account flow from the billing page if you need to close the account entirely. You are required to contact tom@fetchhive.com for an account deletion follow-up. If account deletion has already been scheduled, the page can also show that state. See also: API keys, Security, and AppSumo lifetime deal