Skip to main content
Live Chat is always tied to one workspace at a time. The workspace you select controls which saved agents you can open, where new conversations are stored, and which dashboard logs those runs appear under.

​
Switch workspace

  1. Open Live Chat and sign in.
  2. Open your account menu (avatar / name in the sidebar or header).
  3. Open the workspace submenu — it shows the name of your current workspace.
  4. Choose another workspace from the list.
After you switch, the agent and model pickers, recent chats, and new conversations all follow the newly selected workspace.

​
What stays scoped to the selected workspace

Switching workspace does not move existing chats between workspaces. To continue a conversation that was started in another workspace, switch back to that workspace first.

​
Tips

  • If a saved agent is missing from the picker, confirm you are in the workspace where that agent was created in the dashboard.
  • Use New Chat after switching if you still have a target from a previous workspace open.
  • Manage agents, integrations, and billing for a workspace from the Fetch Hive dashboard — Live Chat uses the same workspace membership and permissions.