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This Fair Usage Policy explains how Fetch Hive expects people to use Live Chat — both signed-in workspace chat and the guest (try-before-signup) experience. Limits exist so the service stays available and useful for everyone. By using Live Chat or guest chat, you agree to this policy. It sits alongside Fetch Hive’s other product terms and Cost tracking.

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Purpose

We provide Live Chat so you can talk with hosted models, saved agents, and tools in your workspace. Guest chat is a limited, complimentary trial so people can evaluate the product without creating an account. Fair usage rules protect service quality, prevent abuse, and keep trial capacity available for new users.

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Scope

This policy applies to:
  • Signed-in Live Chat on chat.fetchhive.com (workspace models, agents, tools, and saved conversations)
  • Guest chat when guest mode is enabled (logged-out trial)
  • Related rate limits, safety controls, and availability of those surfaces
Billing and credit details for signed-in accounts are covered in Cost tracking. Guest chat is funded by Fetch Hive and is not a substitute for a paid or credited workspace.

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Allowed use

You may use Live Chat for interactive, human-driven conversation that is lawful and consistent with the product’s purpose — for example evaluating models, chatting with your workspace agents, and using tools you are authorized to use. Guest chat is for evaluation and trial only: send a limited number of messages, explore the UI, and decide whether to sign up. It is not intended as ongoing free production capacity.

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Guest chat allowances

Guest mode is intentionally limited. Typical limits include (exact values may change): When you hit a limit, Live Chat will usually ask you to create an account to continue. See Cost tracking — Guest chat for a product-facing summary.

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Prohibited use

You must not:
  • Use Live Chat or guest chat for illegal, fraudulent, harassing, or harmful activity
  • Attempt to overload, disrupt, or interfere with the service or other users
  • Bypass or circumvent rate limits, safety controls, session cookies, fingerprinting, or kill switches
  • Use bots, scripts, scrapers, or other automation to send messages, mint sessions, farm quotas, or extract outputs at scale
  • Create multiple identities, rotate IPs/devices, or otherwise evade guest or account limits
  • Use guest chat as a free production backend, bulk processing pipeline, or substitute for a signed-in workspace
  • Resell, white-label, or commercially redistribute guest access or complimentary capacity
  • Probe, reverse engineer, or attack the service, models, or infrastructure beyond normal interactive use
  • Infringe others’ intellectual property or privacy rights through your prompts or use of outputs

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Commercial and competitive misuse

Guest and complimentary capacity are for evaluation. Do not use them to power a commercial product, compete with Fetch Hive, or systematically harvest model behavior or outputs. Signed-in Live Chat must stay within your plan, credits, and workspace authorization.

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AI outputs

Model and agent responses can be wrong, incomplete, or outdated. Verify important information yourself. Live Chat is not a substitute for professional advice. You are responsible for how you use outputs.

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Monitoring and enforcement

We may monitor usage patterns (including volume, automation signals, and abuse indicators) to enforce this policy and protect the service. If we believe your use violates this policy, risks the service, or creates legal or security exposure, we may take action including:
  • Throttling or rate-limiting requests
  • Requiring sign-up or additional verification
  • Restricting tools, models, or features
  • Suspending or terminating guest or account access

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Right to disable guest chat

Fetch Hive may enable, restrict, suspend, or permanently disable guest chat (and related complimentary trial access) at any time, for any reason or no reason, with or without notice. That includes turning guest mode off globally, for regions or IP ranges, or for specific sessions when we detect abuse, capacity pressure, or operational need. When guest chat is unavailable, the app may show a sign-up or log-in wall. Signed-in Live Chat remains subject to your account status, credits, and this policy.

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No guarantee of availability

Live Chat and guest chat are provided as available. We do not guarantee uptime, latency, capacity, or that any particular model, tool, or guest allowance will remain offered. Limits, features, and this policy may change. Continued use after a change means you accept the current version.