Signed-in accounts
When you are logged in, each message run is charged to your Fetch Hive account under the selected workspace. Billing follows the same hosted vs personal rules as the rest of Fetch Hive.Task credits
Every Live Chat turn that runs a model or agent records platform task credits (for example, 1 task for a standard AI model or agent call). Tool calls that complete during the turn can add their own task costs. See Task costs for the full service table.Hosted models (LLM wallet)
If the model or agent uses Hosted charge type, Fetch Hive pays the provider on your behalf. In addition to task credits, provider usage is deducted from your account’s hosted LLM wallet (with the standard hosted markup). If the wallet is empty, the run fails with insufficient hosted LLM credits until you add credits or switch to a personal key where supported.Personal API keys
If the model or agent uses Personal charge type with a connected provider key:- The provider bills your API key directly for model usage.
- Fetch Hive still records the usual platform task credits.
- Hosted LLM wallet balance is not used for that model usage.
Where to review usage
- Workspace Billing and Analytics in the Fetch Hive dashboard
- Logs for agents (and related run detail) under the workspace that ran the chat — see Agent logs and Credit Usage
Guest chat
Live Chat also offers a guest experience so people can try the product without signing up. Guest chat is intentionally limited and covered by Fetch Hive’s fair usage policy. Guests can expect:
Guest usage is funded by Fetch Hive (not your personal wallet). Fair usage caps exist so demo traffic stays available for everyone. Abuse, automated scraping, or sustained high-volume guest use may be rate-limited or temporarily disabled; when guest chat is unavailable, the app asks you to sign up.
Create a free account to save conversations, unlock the full model and tool set, and use your own workspace credits / personal API keys.