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An agent can look up tickets, customers, teams, views, and tags through the connected account. It can also create or update tickets, customers, teams, and ticket tags, then send ticket messages when you have the needed IDs.

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What it does

When Gorgias is enabled on an agent, the agent can perform Gorgias actions as part of its reasoning. You ask a question or give it a task, and the agent decides when and how to use your Gorgias account on your behalf.

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Prerequisites

You must have an active Gorgias connection in your workspace before enabling this tool. If no active connection exists, the toggle is disabled.
  1. Go to Integrations for your workspace.
  2. Find Gorgias in the integrations grid.
  3. Click Connect and complete the sign-in flow.
  4. Return to your agent and enable the tool.

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Adding the tool to an agent

  1. Open an agent in the editor.
  2. Click the button with the tooltip Add MCP Tool or Sub Agent.
  3. In MCP Tools, click Gorgias. The Gorgias node appears on the canvas.
  4. Click the node to open the Settings panel on the right.
  5. In the Authentication field, select the connected Gorgias account the agent should use.
  6. If no active connection is found, the settings panel shows a warning with a link to Integrations to connect first.

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Use cases

  • Reply to an open ticket
  • Tag a customer issue
  • Create and route a customer

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Notes

  • The agent uses your connected Gorgias account to perform actions.
  • This tool counts as 1 credit per action the agent performs.
  • The sign-in screen may show third-party authorization branding.
See also: Integrations, Creating and Configuring