> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fetchhive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

> Gong helps teams manage call recordings, meetings, user activity, and Engage workflows via your connected account.

Use Gong when your workflow needs call records, transcripts, user lookup, meetings, or Engage flow management. It fits steps that review activity and then take action on meetings or prospect assignments.

## Configuration

| Option | Required | Description |
| - | - | - |
| Name | No | Label for the step in the workflow canvas. |
| Authentication | Yes | The connected Gong account to use for this step. |
| Action | Yes | The Gong action to perform (for example Get Call By ID, Get Call Transcript, List Calls By Date, List Filtered Call Details). |
| Arguments | Yes | Per-action form fields generated from the action's schema. Each text field has an **Insert Variable** button for injecting `{{placeholder}}` values. A **Raw JSON** tab is available for advanced usage. |
| When the step fails | No | Controls whether the workflow should **Terminate Workflow** or **Continue** if this step fails. |

Before you configure this step, connect Gong in **Integrations** for your workspace using the sign-in flow. If no active connection is available, the step shows a warning with a link to **Integrations** instead of the account selector.

## Arguments form

When you select an action, the **Arguments** section renders a form driven by the action's input schema. Fields that refer to existing records include dropdown pickers.

Switch to the **Raw JSON** tab when you prefer to write the full arguments object by hand. Changes in either tab stay in sync.

## Common actions

| Action | Description |
| - | - |
| **Get Call By ID** | Fetch metadata for a specific call. |
| **Get Call Transcript** | Retrieve the transcript for a call. |
| **List Calls By Date** | List calls that happened within a date range. |
| **List Filtered Call Details** | List detailed call records using filters such as dates, call IDs, or host users. |
| **List Call Outcomes** | List the available call outcome values. |
| **List Tasks** | List Engage tasks assigned to a user. |
| **Get User By ID** | Fetch details for a specific user. |
| **List All Users** | List all company users. |
| **Validate Meeting Integration** | Check meeting integration status for one or more users. |
| **Create New Meeting** | Create a new Gong meeting. |
| **Update Meeting** | Update an existing Gong meeting. |
| **List Engage Flows** | List Gong Engage flows for an owner. |
| **Assign Prospects To Flow** | Assign prospects to a flow. |
| **Unassign Flows By CRM ID** | Remove flow assignments from a prospect. |

Destructive actions, such as deleting records, are not available in the workflow action picker.

## Output

This step stores the Gong response as the step output. The shape of the response depends on the action.

Use the full output reference in later steps:

```text theme={null}
{{STEP_IDENTIFIER.output}}
```

## Example

1. Open **Integrations** and connect Gong if you have not already done that.
2. Add a **Gong** step to your workflow.
3. Select a connected account in **Authentication**.
4. Choose **Get Call By ID** in **Action**.
5. Fill in the required fields. Use **Insert Variable** to reference an earlier step's output for any field value.
6. Click **Run** in the step header to test the action, then review the returned payload in **Output**.

## Use cases

### Review a recent call

1. List Calls By Date
2. Get Call By ID
3. Get Call Transcript

### Check user readiness

1. List All Users
2. Get User By ID
3. Validate Meeting Integration

### Manage Engage routing

1. List Engage Flows
2. Assign Prospects To Flow
3. Unassign Flows By CRM ID

## Notes

* This step depends on a connected Gong integration in your workspace.
* The workflow action picker shows a curated set of actions. Agents with the Gong tool can use more of them.
* The sign-in screen may show third-party authorization branding.

## Using Gong as an Agent Tool

You can also add Gong as a tool in the **Agent Editor**. Open the agent, click **Add tool**, and select **Gong**. In the tool settings panel, choose the connected account the agent should use. The agent calls Gong actions when they are relevant to the conversation.

See also: [Integrations](https://docs.fetchhive.com/workspace/integrations.md), [Creating and Editing](https://docs.fetchhive.com/workflows/creating-and-editing.md), and [Testing and Iteration](https://docs.fetchhive.com/workflows/testing-and-iteration.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.